Check the damper control to determine if it is broken or stuck closed. The refrigerator is just over 1 year old. The air damper control opens and closes to let cold air into the refrigerator. Additionally, if the motor is abnormally loud, or not running at all, it’s best to replace it. I have a Samsung refrigerator model number RF263TEAESG/AA. Refrigerator and Freezer temp wrong so not cooling enough JUMP TO SOLUTION ‎07-03-2020 08:03 AM. Refrigerator and Freezer temp wrong so not cooling... https://www.samsung.com/us/support/troubleshooting/TSG01001027/, Design Defect in Samsung French door refrigerators. There are several reasons this may occur. Before you call for service, it’s a good idea to check some of these common consumer causes for a refrigerator not cooling. He also told me that he used, Appliance Parts Pro for parts that he needs and was very satisfied with them. 04:46 PM. The evaporator fan motor draws cold air over the evaporator coils and circulates it throughout the entire unit. I also suspect that there is a bug in the firmware. The bug in the firmware is  overcome when the refrigerator is unplugged-then-plugged (power cycled) -- this allows the firmware to refresh (start from the beginning) and correctly read the thermostat and display the actual values of 25F. When we turn the unit off and on it will initially say the correct temperature and then it wont and then you think the temp is going down like it says on the panel but nothing is freezing and the temperature readout is obviously incorrect. They immediately said that they would send a technician out to replace the icemaker at no cost to me, for parts or labor. It just takes one careless or hasty food browser to not close the door completely to cause the temperature to rise. var gsb3lisws9820dqbwwjr,gsb3lisws9820dqbwwjr_poll=function(){var r=0;return function(n,l){clearInterval(r),r=setInterval(n,l)}}();!function(e,t,n){if(e.getElementById(n)){gsb3lisws9820dqbwwjr_poll(function(){if(window['om_loaded']){if(!gsb3lisws9820dqbwwjr){gsb3lisws9820dqbwwjr=new OptinMonsterApp();return gsb3lisws9820dqbwwjr.init({"u":"36680.831995","staging":0,"dev":0,"beta":0});}}},25);return;}var d=false,o=e.createElement(t);o.id=n,o.src="https://a.optmstr.com/app/js/api.min.js",o.async=true,o.onload=o.onreadystatechange=function(){if(!d){if(!this.readyState||this.readyState==="loaded"||this.readyState==="complete"){try{d=om_loaded=true;gsb3lisws9820dqbwwjr=new OptinMonsterApp();gsb3lisws9820dqbwwjr.init({"u":"36680.831995","staging":0,"dev":0,"beta":0});o.onload=o.onreadystatechange=null;}catch(t){}}}};(document.getElementsByTagName("head")[0]||document.documentElement).appendChild(o)}(document,"script","omapi-script"); Unique Repair Service Refrigerator and Freezer temp wrong so not cooling enough, Re: Refrigerator and Freezer temp wrong so not cooling enough. For service in our service area, contact us for Samsung Factory Authorized Service. 4. If the evaporator coils are frosted over, the airflow through the coils is restricted, which will mean your Samsung refrigerator won’t cool. ‎08-02-2020 Use a multimeter to test the defrost thermostat for continuity. Your Samsung refrigerator not cooling is not trouble for a Samsung expert. 04:44 PM T: 877-709-9007, Stay Informed Some problems you can fix yourself, while others may require a Samsung Factory Authorized technician to diagnose and repair. Your Samsung refrigerator not cooling is not trouble for a Samsung expert. It seems colder than it was a few days ago after I have unplugged and plugged it back up several times. Here is what I have done to try to fix this: 1. If the door was ajar, give the refrigerator several hours to regulate back to the correct temperature. If you notice dirty seals, clean them immediately, and allow your refrigerator up to 24 hours to regain proper temperature. Subscribe to Newsletter, 6 Simple Refrigerator Maintenance Tips & FAQs, How to Change the Water Filter on a Samsung Refrigerator. While air from the refrigerator blows over the evaporator coils, the liquid refrigerant inside the coils absorbs heat from the air, blowing it back into the refrigerator at a lower temperature. When I unplug the freezer, wait 10 seconds, and plug it back in, --> The display for the freezer temperture is NOW reporting 25F (which is the NOT the same as the set temperature of 0F). But then the temperature would display -10 degrees again and start warming up. I know certain things like the compressor are still covered and I'll definitely set up service if that is the case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have a Samsung refrigerator model number RF263TEAESG/AA. 4. Please help with any advice to solve the freezer not freezing... we really rely upon this refrigerator... Can be many things , dropping, broken screen , and water damage. If it does not turn freely, replace the fan motor. Your fridge’s primary job is to keep all of your food safe, cold, and available for you to enjoy throughout the day. My samsung refrigerator module number rf20hfenbww top part (the actual refrigerator not the bottom freezer) was not getting cold.